FAQ

Questions, answered

Everything about how DearRoot works, what to expect, and how shipping, returns, and subscriptions are handled.

Results come in three phases. Within 2–4 weeks you'll notice less shedding as the channels stabilize the hair bulb. Between 3–6 months, dormant follicles enter the growth phase for visible density. Hair is slow-growing tissue — any product promising overnight results is ignoring physiology.
No. The stamp creates a clean vertical entry and exit at just 0.5mm. Older rollers can cause track-mark tearing; our micro-channels trigger a healing response (increased blood flow) that typically fades within 2 hours.
Yes. Every needle head is surgical-grade stainless steel. At 0.5mm the needles don't enter the bloodstream. Soak the head in 70% isopropyl alcohol for 5–10 minutes before and after each session.
0.5mm is the "goldilocks" depth — 0.25mm is too shallow to reach the follicle bulb, while 1.5mm is intended for clinical scarring and causes unnecessary bleeding. 0.5mm is the maximum depth for safe, painless home use that still triggers the dormant-growth response.
DearRoot strengthens the root environment rather than masking symptoms. Hair always needs ongoing nutrients, so we recommend a once-weekly maintenance phase after month six to keep follicles in their growth stage.
Yes. The Root Activator Serum is gentle and works at the scalp, not on the strand, so it won't strip or fade color. We recommend waiting 48 hours after coloring before your next session to let the scalp settle.
Every DearRoot order ships free, with no minimums. Orders are processed within 1–2 business days and typically arrive within 3–7 business days depending on your location. You'll receive tracking by email as soon as it ships.
Every order is backed by our 120-day money-back guarantee. If you don't see new growth — or you're simply not satisfied — return it within 120 days for a full refund, no questions asked. Shipping is always free, so there's no risk in trying it.
Anytime. Subscriptions can be paused or cancelled directly from your account, with no fees and no phone calls. Skip a shipment, change your cadence, or stop entirely whenever it suits you.
Subscribe and you'll save 25% on every refill, shipped on your schedule. You can skip, pause, or cancel anytime from your account — no fees, no phone calls.